Refunds and cancellation

Cancel at any time in Settings → Plan & billing → Cancel subscription. You won't be charged again, and Pro stays active until the end of the month you've already paid for. After that your account moves to Free. Your courses are then kept for 60 days, so you can come back to them or resubscribe.

• Charged twice, charged after cancelling, or charged in error: we refund the incorrect amount in full. Email hello@crafyu.com within 30 days of the charge.
• A payment that failed but was debited: Razorpay and your bank normally reverse it automatically within 5 to 7 working days. If not, email us with the payment ID and we'll chase it.
• The service didn't work for you: if a technical problem on our side stopped you using Pro, tell us within 7 days of the charge and we'll refund the month or extend your Pro period, whichever you prefer.
• Otherwise, monthly payments aren't refunded for the part of the month you didn't use. Cancelling stops future payments.
• Free credits and unused credits have no cash value and aren't refundable.

Approved refunds go back to the original payment method through Razorpay, usually within 5 to 7 working days of approval, depending on your bank.

Crafyu is an online service; nothing is shipped. Pro starts as soon as your payment is confirmed, normally within a minute. If Pro doesn't appear on your account within 30 minutes of paying, email hello@crafyu.com with your payment ID.

Questions about a payment: hello@crafyu.com. Include the email address of your Crafyu account and the Razorpay payment or subscription ID. See also our Terms of service.